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Shipping & Delivery

Is delivery free?

We offer free delivery Australia wide if your order value is over $150.  Sorry, Clearance and Sale items do not qualify for free delivery but we have capped the delivery fee so you still receive a bargain!  

If your order is less than $150 don't be sad, we want to keep shipping costs as low as possible for you so you only need to pay a flat rate of $10 or $15 depending on your location.  This rate is per transaction regardless of the number of items. We think that's a pretty good deal, otherwise spend over $150 and the shipping cost is on us!

Do you ship internationally?

We only ship within Australia for now.  There may be exceptions depending on the items you are looking at so don't be shy, send us an email with what you are interested in and where you are located and we will let you know if we can make it happen for you!

I’ve only received part of my order, where is the rest?

Don't worry, our products are warehoused in different locations so your items may arrive at different times.  You will only be charged for the one delivery fee regardless of how many deliveries you receive.

Will I be notified of my delivery?

You will receive a tracking number once your order has been booked for collection.  You will be able to check on the status of your delivery once your order has been collected and on its way.  Unfortunately, couriers will not give time frames or call prior to delivery and will only deliver to ground floors.  

When will my order be delivered?

Your order will be shipped within 3-4 business days of being placed.  If there are any delays we will contact you within 48 hours to advise on the new estimated delivery date.

Deliveries will occur Monday to Friday 8:00am to 5:00pm (excluding public holidays).  Your parcel will require a signature upon delivery.  If you are not home, your parcel will be left in a safe place. All deliveries are subject to ATL - Authority to Leave if no one is home to accept. Please note that we cannot be held responsible for any missing parcels.  We can deliver to your work address if this is more convenient for you.  Please enter these details in the delivery address section of your order.

We can only deliver to a street address, we cannot deliver to PO boxes. Deliveries are to the ground floor and couriers do not call prior to delivery.

 

Any questions regarding your order, shipping or delivery, just reach out! 

hello@bibilo.com.au